Only returns made within 30 days of original purchase will be accepted. Any item to be returned must be sent back in original condition and packaging (if available) with reason for return specified on receipt. All returns can be sent to our office at 1009 S Oxford Avenue, Sturgeon Bay, WI 54235 and refunds will processed within 3-5 business days of receipt of item. For any questions regarding returns & refunds, please contact our coporate office at (262) 241-7922.